Ajusted Privacy Policy

Your privacy is important to us. Ajusted is operated by ARIMAW Inc., a company based in Montreal, Quebec, Canada ("Ajusted", "we", "us"). It is our policy to respect your privacy and comply with applicable law regarding any personal information we may collect about you through our website, https://getajusted.com, our size tool at ajusted.pages.dev, and the Ajusted connector for AI assistants.

Personal information is any information about you which can be used to identify you. Ajusted is built to work without it: you can get a size answer without creating an account, giving your name, or giving your email.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of October 5, 2026

Last updated: October 5, 2026

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

• “Voluntarily provided” information is what you type into the size tool: the brand and size of jeans that fit you, the brand or product link you want to buy, and, only if you choose to add them, your waist and hip measurements and your email address.
• “Automatically collected” information is limited to a random anonymous ID stored in your browser so we can tell that two lookups came from the same browser, the time of each lookup, and the standard technical data our hosting providers log.

Log Data

We do not store your IP address in the Ajusted database. The companies that host our website and size tool (listed below) may automatically log standard data sent by your browser, such as your IP address, browser type and version, and the time of your visit, to deliver the pages and keep the service secure.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

We do not collect device data ourselves beyond the anonymous browser ID described above. We do not use advertising cookies or advertising trackers.

Personal Information

The only personal information we ask for is optional:

• Your email address, if you choose to save your fit profile, ask us to email your size for a brand we check by hand, or agree to a “did it fit?” follow-up.
• Your waist and hip measurements in centimetres, if you choose to add them for a more accurate answer. If you also save your email on that lookup, the measurements are stored with it.
• We do not collect your name, address, date of birth, payment details, photos or body scans, and Ajusted has no user accounts or passwords.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect information from you when you do any of the following:

• Use the size tool on our website (your jeans brands, sizes, product link and optional measurements)
• Give us your email address in the size tool, or contact us by email or social media
• Ask an AI assistant (such as ChatGPT or Claude) a sizing question with the Ajusted connector turned on. The assistant sends us the jeans brands and sizes only; we do not receive your name, account or conversation.

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to give you a size recommendation, including answers we prepare by hand for brands we do not yet cover
• to email you the size you asked for, and to check in after your jeans arrive if you agreed to that
• to reply when you contact us
• to measure how the tool is used and improve the accuracy of our size recommendations, using lookups and fit results in a form that does not identify you
• We do not sell your personal information, and we do not use it for advertising.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

How Long We Keep Your Personal Information

We keep your email address until you unsubscribe or ask us to delete it. Size lookups that are not linked to an email do not identify you and are kept to improve the accuracy of the tool. If you ask us to delete your information, we delete your email and remove it from any lookups it was attached to.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• third-party service providers, only so they can host and run Ajusted for us
• our own staff and contractors who need it to answer your request
• authorities, where the law requires it

Third parties we currently use include:

• Cloudflare (hosts the size tool and processes each lookup)
• Supabase (hosts the database where lookups and emails are stored)
• Carrd (hosts the getajusted.com website)
• Our email provider (used to send your size and follow-up messages, and to reply when you contact us)

International Transfers of Personal Information

Our database is hosted by Supabase, and our website and size tool are delivered by Cloudflare and Carrd. These providers operate servers in several countries, so your information may be stored or processed outside Quebec and outside Canada.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Emails from us: We only email you if you gave us your email address in the size tool. Every email identifies us and includes a way to unsubscribe, and you can also unsubscribe at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Copy of your information: You may ask us for a copy of the personal information you have given us, in a commonly used electronic format. Contact us using the details below.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Personal Information Protection and Electronic Documents Act (PIPEDA) Compliance (Canada)

Customer Data Rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

• Access the personal information organizations hold about them;
• Correct any inaccurate or outdated personal information the organization hold about them (or, if this is not possible, delete the inaccurate personal information)
• Withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies

Right to Withdraw Consent

Where you give us consent to collect and use your personal information for a specific purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to consent to the collection, use or disclosure of their personal information by notifying us using the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to:

• be collected, used or disclosed as required by any law;
• fulfill the terms of any contractual agreement; and
• be collected, used or disclosed as required by any regulators including self regulatory organizations

While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Right of Access under PIPEDA

You have the right to access the personal information we hold about you. Make your request in writing using the Contact Us details below. We do not charge a fee for access requests.

We will respond within 30 days of receiving your request. If we need more time, we will tell you within those 30 days and explain why, for example if:

• meeting the time limit would unreasonably interfere with our business activities; or
• the time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit.

We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.

Right of rectification under PIPEDA

You may request a correction to any factual errors or omissions within your personal information. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organization must amend the information, as required, if you successfully demonstrate that it’s incomplete or inaccurate.

You may contact us at any time, using the information provided in the Contact Us section of this privacy policy if you believe your personal information on our systems is incorrect or incomplete.

If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commission of Canada.

Compliance with PIPEDA’s Ten Principles of Privacy

This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy, which are as follows:

• Accountability. ARIMAW Inc. is responsible for the personal information under its control and will designate one or more persons to ensure organizational accountability for compliance with the ten principles of privacy under PIPEDA, whose details are included below. All personnel are accountable for the protection of customers’ personal information.
• Identifying purposes. ARIMAW Inc. identifies the purposes for which personal information is collected at or before the time the information is collected.
• Consent. Consent is required for ARIMAW Inc.'s collection, use or disclosure of personal information, except where required or permitted by PIPEDA or other law. In addition, when customers access a product or service offered by us, consent is deemed to be granted. Express consent may be obtained verbally, in writing or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following ARIMAW Inc.'s notification of changes.
• Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by ARIMAW Inc..
• Limiting use, disclosure and retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information and compliance with any legal requirements.
• Accuracy. Personal information will be maintained by ARIMAW Inc. in an accurate, complete and up-to-date format as is necessary for the purpose(s) for which the personal information was collected.
• Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.
• Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information that explain our policies, standards, or codes.
• Customer access. We will inform customers of the existence, use and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may require written requests for access to personal information and in most cases, will respond within 30 days of receipt of such requests. Customers may verify the accuracy and completeness of their personal information, and may request the personal information be corrected or updated, if appropriate.
• Challenging compliance. Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section of this privacy policy.

Enquiries, Reports and Escalation

To enquire about ARIMAW Inc.'s privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street Gatineau, QC K1A 1H3 Toll Free: 1.800.282.1376 www.priv.gc.ca

Additional Information for Quebec Residents (Law 25)

ARIMAW Inc. is established in Quebec and is subject to Quebec's Act respecting the protection of personal information in the private sector.

Person responsible: ARIMAW Inc. has designated a Privacy Officer as the person responsible for the protection of personal information. You can reach the Privacy Officer using the Contact Us details below.

Your rights: You may ask to access the personal information we hold about you, have it corrected, withdraw your consent to its use, ask us to stop sharing it or to delete it, and ask for a copy in a commonly used electronic format.

Outside Quebec: As described above, some of our service providers may store or process information outside Quebec.

Complaints: If you are not satisfied with our answer, you may file a complaint with the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

Contact Us

For any questions or concerns regarding your privacy, or to make any request described in this policy, contact:

Privacy Officer, ARIMAW Inc., Montreal, Quebec, Canada. Email: privacy@getajusted.com